Shipping & Returns
Orders will be processed within 1 to 2 business days. Items will be shipped via standard shipping. Please allow between 5 to 10 business days for you to receive your order.
Orders above $100 will receive free shipping in the USA.
PLEASE READ TERMS AND CONDITIONS:
No worries! If something is not quite right, you have 14 days from the date of delivery to return the item. Please Note: All returns are subject to a 10 percent restocking fee. Please make sure the items are sent back within the 14 days of date of delivery. No exceptions. Shipping charges are not refundable. You will be issued a pre-paid return label via email and then a $10 label fee will be retracted from your return total.
We will only issue refunds for the items that are returned in the condition they were received. They must be unwashed, unworn and unused and still have the tags attached.
Items returned with stains, scents, rips, pulls, tears or other signs of wear or are returned passed the 14-day return period are not valid for return and no refund will be issued.
Collection Emm maintains the right to deny a return if the item does not meet the above criteria.
Any items marked ‘FINAL SALE’ are non refundable.
PLEASE NOTE: YOUR RETURN NEEDS TO BE APPROVED. Go to the return portal HERE and request a return with your order number. ONCE APPROVED WE WILL SEND YOU A RETURN LABEL. PLEASE ALLOW UP TO 3 BUSINESS DAYS TO GET YOUR LABEL.
A return fee of $10 will be deducted from the total refund. Please Note: All returns are subject to a 10 percent restocking fee. Return labels are ONLY for domestic returns.
Please allow 7-10 business days from when we receive your package for your return to be processed. Your refund will be issued to your original payment method unless otherwise noted. Please allow 5-10 business days for the amount to reflect on your account.
For all other inquiries please contact us at email@example.com.
We do not currently offer exchanges.
If you want a different size or color, send back your order for a refund, and make a new order. If you used a discount code and would like a different size or color, please email us at firstname.lastname@example.org to honor the discount.
Please note: Because of the quick turnaround of our items we often suggest to customers to make an order right away, even before their refund is received.